The Care and Feeding of Your Young Employee – by Jamie
Belinne
I have been a professional trainer and public speaker for
more than 25 years. I love to use illustrations in my speeches and
trainings. I’ve used one for several
years, using the movie “Titanic” as one such illustration. It was only a couple
of months ago when it dawned on me – I really shouldn’t use this example
anymore. “Titanic” is now older than 20 years, and many younger people in my
audience have never seen it, nor even heard of it. I find myself having to make
adjustments such as this on a fairly consistent basis. What’s “new” and “exciting”
today seems to quickly turn into Yesterday’s news.
These types of problems are tenfold when we talk about
getting along and working well with others in the workplace. When we take the
time to look around in our work environment, careful observation shows us that
there are a wide variety of ages in most cases. In this book, author Jamie
Belinne does a great job discussing the different generations, the different
idiosyncrasies of each, and more importantly – how a manager must successfully
juggle such a challenge. Her focus is on the older managers and the younger
employees (note the title), but I almost wonder if the title of this book is a
bit narrow. It seems to me that a younger manager who manages older employees
can learn a lot from this book as well.
The nomenclature that people use for these different age
groups varies. In her book, she focuses on how older managers (She calls them
“Boomers” and “Generation X”) can successfully manage the younger crowd (“Generation
Y” and “Generation Z”). To hopefully
clarify – Generation Y is also known as “Millennials” and Generation Z are the
youngest of the young in the professional workplace – born around the turn of
the century. It’s interesting that
Belinne notes that there has been a lot of emphasis on Generation Y being the
“kids”, yet they really aren’t kids anymore.
So even if you think you may have a handle on what is important to
Generation Y, you now need to get ready to create a brand-new slate since the
younger crowd (Gen Z) will be crowding the employment train quickly in the
foreseeable future – with different needs and expectations.
So the author describes many strategies, using actual case
studies, on how people are different, and why people are different based on
their respective age groups. She does
accurately point out that you can never pinpoint a person’s habits and
personalities simply based on their age, but it’s fairly common that there are
definitely trends within each of these groups.
She also keeps her focus on the fact that companies and
bosses can never prevent change, and the biggest change that companies always
face is “generation gaps”. Rather than fight this change, a good company (and
its managers) will embrace this change and come up with alternative strategies
that work for different people. The author reminds us of just how important
this is – if you can’t accommodate your younger workers’ different behaviors,
they’ll simply pack up and go somewhere else. Never a good thing when trying to
retain top talent.
I would almost recommend that companies use this book as a
workbook. There are so many good ‘tips’ here, that it can be easy to forget
many of the helpful suggestions that the author gives once you are done reading.
I’m not a fan of companies making their employees (or managers) “read books” to
aid them in doing their job, but I think it would be very beneficial for
leaders at a company to spend maybe a week on each chapter and formulate
questions, scenarios, and tips as to how to work well within the different age
groups. I would also suggest that the examples and illustrations that the
author gives are not unique to the workplace. Personalities within families and
friends can rapidly deteriorate as well when one refuses to acknowledge key age
differences among the people involved.
To be successful in today’s work environment, it’s crucial
that you accept people as who they are (within limitations of course) and not
try to “mold” or “assimilate” people into only one way of doing things. The
author does an excellent job reminding us of this with many real-life
examples. The world of work is tough
enough with competition, regulations, and negative Yelp reviews. Why not make things slightly easier and
figure out how to work well within the walls of our company?
Yes, it can be hard and challenging, but it’s crucial that
everyone adapts to this way of thinking if we want our company to survive and prosper
in today’s workplace.